SHIPPING FAQ

Currently only accept Visa, MC and Amex. Beside these widely known options you can also use direct bank transfer - using the 'direct payment' or 'fast payment' option in our bank's online area, or Bitcoin. You will find these options on the check page.
We are using a payment processor to handle the payments. They have their own filters in place and may decline or accept a transaction without any influence from our side. Often these filters react sensitively to identify potential card fraud, but you can follow the points below to minimized your order getting declined.General guidelines:1. This is an international transaction, the processing bank may be in Asia or Europe. Many (USA) banks block this for security reasons. Call to your bank and inform them the charge was intended. This is a very common payment problem. After informing your card issuing bank place your order again.2. Make sure you Credit Card has enough coverage for the purchase.3. Use a common email domain, like yahoo/hotmail/gmail, to register on our website (less likely to get flagged)4. In case your card was issued in the USA then your actual location from where you place your order, should be there as-well, or our payment processor may filter it as fraud (IP address must match country)5. Prepaid or gift cards may not work. Use a full credit card.6. Enter your Card number without any spaces or hyphen.
Please place your order for HCG  on our website and follow the checkout procedure. Upon successful payment you will receive an order confirmation to your email address. Please allow a 2-3 days of time for handling/processing. You will then receive a shipping confirmation from us with the estimated arrival time.
Disregard the order you submitted and place a new order with the payment option you would like to use. There is no need to edit or change a previously made but unpaid order.
Yes, we are shipping to most countries/continents, incl. USA, Europe, Australia. We do not ship to CANADA, New Zealand, South Africa or Norway due to stringent customs import regulations.
International Express Shipping Cost is USD 15$ and applies once to every order. If you order is larger than the box size, it will be split in followup shipments with no additional shipping charge for you.
Orders come in plain boxes and there are no product stickers outside that would give away the content.
5-10 Business Days with international express shipping. This does not include weekends or public holidays, that may delay shipments. Handling/Ship-out time not included (usually 2-3 days). Shipments always go through Customs, this can incur additional time out of our control. We have no influence on any delays and cannot be held liable for late shipments since they are caused by the usps postal system. We try hard to ready everything quickly and apologize for any delays, please understand we are humans - not robots - and depend on other humans to prepare, pack and ship out. Thank you.
Courier is used for the Express shipments. For US Customers the package will be delivered by your local post office with USPS Express service. Signature is required upon arrival.
Yes, it can be tracked by usps.com or DHL, the tracking ID is provided in the shipping confirmation email.
Please note that all payments must clear from fraud, this will take 24-48 hours. After that the shipper will be informed and will organize your shipment and confirm back to us when dispatched. This can take another 2-3 days. We will then inform you by email with the shipping confirmation, tracking ID, and the estimated arrival time. If you are unable to find that email, please check in your spam folder. You will also find the message in YOUR ACCOUNT area when you login to our website. Alternatively start a chat and ask for info on your order.
The orders generally arrive on time by express mail, however there may be slight delays with international shipments. This will reflect in the tracking information. Please contact us in case the estimated arrival time in our shipping confirmation email has passed. If finally the shipment did not arrive until 2 weeks after we confirmed it shipped out by email, we will resend your order free of charge by express mail - or you can receive a full refund back to your credit card. Other shops will offer a credit to the customer's account, we are refunding 100% of the money if not received !
The postal service will try to deliver the shipment to an authorized person in your household. If nobody is at home they will leave a note, asking you to pickup the shipment from the post office. It is your duty to do that within 2 weeks, otherwise they will return the shipment to the sender. We may reship your order once at no cost but you cannot claim a full refund if reshipment + delivery fails once more. Avoid all the issues by checking the online tracking info as it will show the delivery attempt there, then collect the shipment in time.
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