1. Credit/ Debit Card Payments / Secure Checkout Process 2048bit SSL encrypted.
- Our call center operates from 9 AM to 6 PM Eastern Standard Time on working days. Our Payment Agents will call you shortly after your order was placed, to take your payment information and process your order. Please be aware of this and take their call.
- Orders placed outside these hours or on weekends will be processed the next business day.
- Payments are handled by a processing bank that approves or declines transactions based on their screening process. Manual overrides are not possible.
- Verification may be required to confirm your age and identity, for fraud prevention.
- If your credit card order is declined, please use an alternative payment option. Make sure your card has enough coverage for the purchase.
- Credit card payments are safe and secure. Our servers use SSL encryption to protect your card information.
- Payments are usually processed instantly, and your purchase is scheduled for shipping.
- We do not store credit card data or charge recurring payments.
- Please note that credit card payments may incur a small transaction fee (around 3% of the purchase value) imposed by banks. This fee is non-refundable. We do not receive this fee.The charged amount on your statement may differ slightly from the purchase amount due to the bank fee.
To ensure efficient resolution, kindly contact us first before disputing with your bank. We are dedicated to addressing any shipping or product-related issues promptly. Your satisfaction is our priority, and by contacting us directly, we can work together towards a mutually beneficial solution. Engaging in direct disputes without prior contact may lead to blacklisting. Trust us to resolve your concerns effectively. Thank you for your cooperation.