I did not receive my order, what is your policy?

The orders generally arrive on time by express mail, however there may be slight delays with international shipments. This will reflect in the tracking information. Please contact us in case the estimated arrival time in our shipping confirmation email has passed. If finally the shipment did not arrive until 2 weeks after we confirmed it shipped out by email, we will resend your order free of charge by express mail – or you can receive a full refund back to your credit card. Other shops will offer a credit to the customer’s account, we are refunding 100% of the money if not received !

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