SHIPPING FAQ

Please place your order for HCG  on our website and follow the checkout procedure. Upon successful payment you will receive an order confirmation to your email address. Please allow a 2-3 days of time for handling/processing. You will then receive a shipping confirmation from us with the estimated arrival time.
Disregard the order you submitted and place a new order with the payment option you would like to use. There is no need to edit or change a previously made but unpaid order.
Yes, we are shipping to most countries/continents, incl. USA, Europe, Australia. We do not ship to South Africa or Norway due to stringent customs import regulations.
International Express Shipping Cost is USD 15$ and applies once to every order. If you order is larger than the box size, it will be split in followup shipments with no additional shipping charge for you.
Orders come in plain boxes and there are no product stickers outside that would give away the content.
10-12 Business Days with international express shipping. This does not include weekends or public holidays, that may delay shipments. Handling/Ship-out time not included (usually 2-3 days). Shipments always go through Customs, this can incur additional time out of our control. We have no influence on any delays and cannot be held liable for late shipments since they are caused by the usps postal system. We try hard to ready everything quickly and apologize for any delays, please understand we are humans - not robots - and depend on other humans to prepare, pack and ship out. Thank you.
International Courier is used for all shipments. For US Customers the package will be delivered by your local post office with USPS Express service.
Yes, it can be tracked by usps.com. The tracking ID is provided in the shipping confirmation email.
Please note that all payments must clear from fraud, this will take 24-48 hours. After that the shipper will be informed and will organize your shipment and confirm back to us when dispatched. This can take another 2-3 days. We will then inform you by email with the shipping confirmation, tracking ID, and the estimated arrival time. If you are unable to find that email, please check in your spam folder. You will also find the message in YOUR ACCOUNT area when you login to our website. Alternatively start a chat and ask for info on your order.
The orders generally arrive on time by express mail, however there may be slight delays with international shipments. This will reflect in the tracking information. The general deliver time is 10-12 business days after order confirmed shipped out - not incl. 2-3 days handling time. Please contact us if this time has passed. If finally the shipment did not arrive until 30 days after we confirmed it shipped out by email, we will resend your order free of charge  - or you can receive a full refund back to the payment option you used when purchasing with us.
The postal service will try to deliver the shipment to an authorized person in your household. If nobody is at home they will leave a note, asking you to pickup the shipment from the post office. It is your duty to do that within 2 weeks, otherwise they will return the shipment to the sender. We may reship your order once at no cost but you cannot claim a full refund if reshipment + delivery fails once more. Avoid all the issues by checking the online tracking info as it will show the delivery attempt there, then collect the shipment in time.
home
blog
categories
0 cart