Frequently Asked Questions
How to use the earned reward points?
You can apply them during check-out in your cart for discount + earn new points, or purchase a product completely by reward points. Want to cash out ? Sign up for our Affiliate program instead.I did not get any points, but just purchased !
IHCG Reward points will be applied to your account after the product status was set to COMPLETED (product shipped out). This happens automatically, so you will have them no worries.I did not receive any shipping confirmation?
Please note that all payments must clear from fraud, this will take 24-48 hours. After that the shipper will be informed and will organize your shipment and confirm back to us when dispatched. This can take another 2-3 days. We will then inform you by email with the shipping confirmation, tracking ID, and the estimated arrival time. If you are unable to find that email, please check in your spam folder. You will also find the message in YOUR ACCOUNT area when you login to our website. Alternatively start a chat and ask for info on your order.I did not receive my order, what is your policy?
The orders generally arrive on time by express mail, however there may be slight delays with international shipments. This will reflect in the tracking information. The general deliver time is 10-12 business days after order confirmed shipped out - not incl. 2-3 days handling time. Please contact us if this time has passed. If finally the shipment did not arrive until 30 days after we confirmed it shipped out by email, we will resend your order free of charge - or you can receive a full refund back to the payment option you used when purchasing with us.I was not at home during delivery and there was no delivery slip?
The postal service will try to deliver the shipment to an authorized person in your household. If nobody is at home they will leave a note, asking you to pickup the shipment from the post office. It is your duty to do that within 2 weeks, otherwise they will return the shipment to the sender. We may reship your order once at no cost but you cannot claim a full refund if reshipment + delivery fails once more. Avoid all the issues by checking the online tracking info as it will show the delivery attempt there, then collect the shipment in time.I’d like to use a different method of payment
Disregard the order you submitted and place a new order with the payment option you would like to use. There is no need to edit or change a previously made but unpaid order.Is the shipping discreet?
Orders come in plain boxes and there are no product stickers outside that would give away the content.Is there a minimum payout threshold?
Yes, the amount is USD100. This makes sense given the transfer fees.
Is there a tracking ID?
Yes, it can be tracked by usps.com. The tracking ID is provided in the shipping confirmation email.Is your HCG synthetic or human gonadotropin?
We are selling exactly the same product that is prescribed by doctors, and administered in Clinics. The hCG shipped is made from the urine of pregnant women, this is the most effective and only product that has bioavailability. The HCG is produced in a time-consuming process, where the chorionic gonadotropin is isolated, sterilized and freeze-dried.My doctor used to prescribe me HCG, but it I want to save money, do you provide that same product?
Yes. We are selling human chorionic gonadotropin, the same product that is prescribed by doctors.Need exclusive Coupon Code?
Yes, we can generate a coupon code only for your campaign.